Burnout syndrome is a psychological disorder resulting from prolonged exposure to stress in the workplace, characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment. Organizational neuroscience investigates how these factors affect workers’ mental health, revealing that chronic stress can alter brain structure, such as thinning of the prefrontal cortex and enlargement of the amygdala, impacting decision-making ability and increasing emotional reactions. Preventing burnout is crucial to improving well-being and productivity at work.
How depersonalization is related to emotional exhaustion in the context of burnout
Depersonalization is a response often observed in individuals facing emotional exhaustion in the context of burnout. It manifests as a coping strategy, where the professional begins to treat colleagues and clients as objects, resulting in a distant and indifferent attitude. As emotional exhaustion intensifies, this insensitivity can lead to a loss of empathy and cynicism, impairing the quality of care and interpersonal relationships. Thus, depersonalization not only reflects the individual’s emotional state, but also worsens their condition, creating a vicious cycle of stress and detachment.
How Depersonalization Affects the Quality of Customer Service
Depersonalization negatively impacts the quality of customer service, as it leads professionals to treat customers and colleagues as objects, resulting in insensitivity and a lack of empathy. This attitude can lead to cold and mechanical service, damaging the customer experience and the company’s reputation. In addition, depersonalization is often associated with job dissatisfaction, contributing to a toxic environment that reduces employee engagement with their roles. Therefore, combating depersonalization is essential to improving both employee well-being and customer satisfaction.
Quotes:
Burnout syndrome in professionals in the Health Care Network … https://www.scielo.br/j/csc/a/tMHPSfqgYFQPPDdqKqQrw6b/
Burnout syndrome and job satisfaction in professionals … – Pepsic https://pepsic.bvsalu
Depersonalization/Derealization Disorder https://www.msdmanuals.com/pt/casa/dist%C3%BArbios-de-sa%C3%BAde-mental/transtornos-dissociativos/transtorno-de-despersonaliza%C3%A7%C3%A3o-desrealiza%C3%A7%C3%A3o
Burnout syndrome and job satisfaction in healthcare professionals https://pepsic.bvsalu
Burnout syndrome in healthcare professionals – Pepsic https://pepsic.bvsalud.org/scielo.php?script=sci_arttext&pid=S1516-08582020000100005
Burnout syndrome and job satisfaction in healthcare professionals https://pepsic.bvsalud.org/scielo.php?script=sci_arttext&pid=S0104-65782010000200012
Burnout concept(s): current research issues and contribution https://www.scielo.br/j/rbso/a/KTtx79ktPdtVSxwrVrkkNyD/
NEUROSCIENCE AND BURNOUT SYNDROME IN THE ENVIRONMENT …periodicorease.pro.br › download https://periodicorease.pro.br/rease/article/download/5119/1952/7550
Burnout concept(s): current research issues and the contribution … https://www.scielo.br/j/rbso/a/KTtx79ktPdtVSxwrVrkkNyD/
NEUROSCIENCE AND BURNOUT SYNDROME IN THE ENVIRONMENT … https://periodicorease.pro.br/rease/article/view/5119
